
Most companies stall in pilots, treating AI agents as side projects. An effective AI Agent Strategy integrates agents into workflows, aligns them with KPIs, and governs their use. This article outlines five principles leaders need to move beyond experiments and deliver business results that scale with confidence.

Your competitor cut operational costs by 35% while you’re still debating whether ChatGPT counts as an “AI strategy.” Here’s what happened: While you implemented basic AI agents to handle customer service tickets, they deployed agentic AI quietly, rewriting their entire business playbook. Their system doesn’t just answer questions, it identifies which customers are about to…