The problem wasn’t the AI model – it was the lack of continuity. Each interaction started from scratch, with no structured way to carry forward knowledge, context, or organizational intelligence. Without memory or role awareness, the system failed to evolve with your business. The result? Fragmented answers, hallucinated logic, and user frustration.
Your competitor cut operational costs by 35% while you’re still debating whether ChatGPT counts as an “AI strategy.” Here’s what happened: While you implemented basic AI agents to handle customer service tickets, they deployed agentic AI quietly, rewriting their entire business playbook. Their system doesn’t just answer questions, it identifies which customers are about to…