
Why do some companies scale effortlessly while others stall, even with great products? The secret is the Second-Order Revenue Flywheel — a system where customer success drives expansion, advocacy, and new revenue streams. This isn’t just about upsells. It’s about creating compounding growth without constantly chasing new customers. In this article, I break down the…

As Acting VP and COO at MyEListing, I built high-trust teams that turned fragmented ownership into clear accountability, raised listing accuracy to 96%, cut release cycle time by 35%, and improved investor match rates by 28%. This case study shows how trust, when designed as a system, became a competitive advantage.

In ‘The Ultimate B2B Revenue Metrics Guide for Leaders,’ Richard Naimy delivers a comprehensive playbook for B2B executives, particularly COOs, on leveraging crucial revenue and pipeline metrics for sustainable growth. This guide moves beyond mere top-line revenue, delving into ‘growth anchors’ like ARR and MRR for precise projections, and differentiating between Bookings and Billings to…

In ‘Marketing vs Growth Strategy: Simple Moves That Drive Results,’ Richard Naimy illuminates the crucial distinction between marketing and growth, a strategic understanding vital for any leader. The article introduces the ‘Process-Outcome Framework,’ where marketing orchestrates the communication process and brand experience, while growth relentlessly optimizes for business outcomes and profitability. Naimy explains that true…

At MyEListing, I turned sales chaos into a repeatable revenue engine. I cut lead response from 48 hours to 4, improved pipeline hygiene from 60% to 95%, and nearly doubled conversion rates. By designing systems, enforcing accountability, and testing AI tools with discipline, I proved the ability to build scalable sales operations that investors trust.

In the rapidly evolving B2B landscape, traditional demand generation tactics are no longer sufficient. ‘AI-Powered Demand Generation: The Smarter, Scalable Playbook for B2B Growth’ by Richard Naimy reveals how artificial intelligence is reshaping this critical function. The article introduces a comprehensive 4-layer AI Demand Gen Framework, covering everything from intelligently targeting the right buyers and…

I led the transformation of MyEListing’s growth strategy from scattered testing to a systematic experimentation discipline. By embedding ICE-R scoring, 70-20-10 portfolio balance, and a culture of safe-to-fail learning, I built the systems, trained the team, and created leadership alignment that delivered measurable results: 83% traffic growth, 47% higher conversion, 22% stronger retention, and 133%…