Many growth leaders waste time and budget chasing broad audiences instead of zeroing in on their highest-fit customers. A well-defined B2B Ideal Customer Profile (ICP) drives faster sales cycles, higher conversion rates, and better retention. This guide breaks down the steps to build a precise ICP, avoid common mistakes, and operationalize it across sales, marketing,…
Most companies aren’t running too few experiments — they’re running the wrong ones. In this strategic deep dive, you’ll learn the Growth Lab Approach: a proven framework for B2B and B2C growth experimentation that actually works. From ICE-R scoring to 70-20-10 test portfolios, this guide breaks down how to design smarter experiments, accelerate learning velocity,…
Your competitor cut operational costs by 35% while you’re still debating whether ChatGPT counts as an “AI strategy.” Here’s what happened: While you implemented basic AI agents to handle customer service tickets, they deployed agentic AI quietly, rewriting their entire business playbook. Their system doesn’t just answer questions, it identifies which customers are about to…
Most product leaders believe their reputation for reliability is their greatest asset. They’re the go-to fixers, the late-night deck polishers, the leaders who always say yes. But what if that same reliability is quietly holding you back from your next big role? In this piece, we explore the hidden taxes you pay for being the…
B2C brand health is no longer just about revenue – it’s about building a resilient, loyal, and engaged customer base that drives sustainable growth. In Part 2 of our ultimate guide, we explore the essential metrics that reveal the true heartbeat of your brand. From Marketing Efficiency Ratio (MER) and Net Promoter Score (NPS) to…
The article ‘AI Agents Are Here: Unlock Growth, Speed & Scale in 2025’ by Richard Naimy explores how autonomous AI agents are poised to revolutionize business operations. It defines AI agents as self-sufficient software programs capable of understanding, planning, and executing complex tasks without continuous human oversight, distinguishing them from traditional software through their inherent…